Shipping policy

Shipping Policy

We offer both mail-in and return shipping for all film processing, print, and film orders.

Shipping Your Film to Us

Customers are responsible for shipping film safely to our lab. We recommend using a service with tracking. Contact Photo is not responsible for packages lost or damaged in transit to our facility.

Return Shipping

Once your order is complete, your negatives (and prints, if applicable) will be shipped using the shipping method selected at checkout. Digital scans are delivered by email as soon as they are ready and do not require you to wait for your negatives to ship.

Processing & Shipping Times

Processing turnaround times are estimates and do not include shipping time. Orders are shipped after processing is complete.

Lost or Delayed Packages

Once a package has been accepted by the carrier, shipping times are outside of our control. If a package is delayed or lost in transit, we will help you file a claim with the carrier whenever possible.

Incorrect Shipping Information

Please verify your shipping address before placing your order. Contact Photo is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses.

Local Pickup

Customers may choose local pickup during checkout. You will receive an email when your order is ready.

International Orders

International customers are responsible for any customs duties, taxes, or import fees assessed by their country.